Terms and Conditions

Who we are

We are SleepAngel OÜ (Company registration number: 14596091) of Mauri tee 3, Audru vald, Pärnumaa 88317, Estonia, trading as "SleepAngel". Our VAT number is EE102116753. (we refer to ourselves as sleepangel”, “webshop”, “store”, “we” or “us” or “our” in this document).

How to contact us

You can contact us by writing to us at info@sleepangel.eu

How we may contact you

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us when ordering.

How to order

  1. Add the product to your Shopping Cart
  2. Once you have finished shopping, click on Shopping Cart
  3. Select a shipping method and a payment method
  4. Enter your shipping details and on the following page, your payment details
  5. Check that the information you entered is correct and click “Proceed to Checkout”.

After a few minutes you will receive a confirmation email with the details of your order. From this moment on our warehouse will take care of everything and as soon as the order ships we will notify you with another confirmation email.

Payment Methods

sleepangel.eu accepts the following payment methods:

PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

Card types: We accept Visa, Visa Electron, V Pay, Mastercard and JCB.  You can establish your credit card data safely through our secured SSL procedure. However, in the absence of negligence on our part, we will not be liable for any loss that you may incur in the unlikely event that a third party gains unauthorised access to any information you provide to us.

Prices

Purchasing on sleepangel.eu is reserved for end consumers. All prices are specified in Euro and contain VAT and other taxes. The total cost of the purchase will be clear before final order and will include all costs associated with the purchase, including any postage and shipping costs.

When you become responsible for the Products

Any Products in your Order will be your responsibility from the time we deliver them to you in accordance with this section and the Terms generally.

Warranty

Sleepangel warrants that the products it supplies will be free from defects in materials and workmanship and will be fit for standard purpose for 2 years from the date of supply (“the Warranty Period”) and excludes normal loss of loft, defects caused by abuse, modifications, improper or insufficient maintenance, improper operation, and fair wear and tear. During the Warranty Period, SleepAngel will repair or replace, at no charge, products or parts of a product that proves defective and/or not fit for standard purpose because of improper material or workmanship, under normal use and maintenance.

Delivery for the Products

During the order process we will give you an estimated date of delivery for the Products - this will depend on the delivery option selected. This date is an estimate only, but we will try our best to make sure we meet it. Such date should be within 30 day of the purchase date. If our supply of the Products is delayed, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

Order Cancellations, Returns, Replacement, and Refunds

You may cancel the product sale agreement with the Company anytime within fourteen (14) days of receipt of product delivery.

To exercise your right to cancel your order within fourteen (14) days, you must first submit a cancellation and return request by sending us an email at info@sleepangel.eu. Upon receipt of confirmation email from the Company, you will then be required to ship the product back to the Returns Address provided by the Company in the confirmation email and send a proof to info@sleepangel.eu that shows the product was shipped back within the 14 days period.

All sales are deemed final after the lapse of the fourteen day period and you will not be able to request any exchanges or refunds. 

Incorrect Deliveries or Damaged Products - Replacement Policy

In the event we delivered an incorrect product to you or the product you received contained a manufacturing defect or was damaged when you received it, we will gladly exchange it for you. To return an incorrect or defective/damaged product, please contact us at info@sleepangel.eu and notify us of the incorrect or defective product within 14 days of accepting delivery. Please note that you will be required to send the non-compliant product back within fourteen days from the date of delivery.

Condition of Returned Products

The Company will only offer you an exchange or refund for a returned product if the following conditions are met: 

  • Returned product is unused and in its original packaging;
  • In case of defective or damaged products, the defect or damage was not caused by you after taking delivery;
  • Return shipment was securely packaged to prevent any damage to the product during shipping;

PLEASE NOTE - Due to the personal nature of our products, we are unable to resell returned products as new if you use them before cancelling your order. We will inspect the returned products and we reserve the right to refuse or reduce the amount of refund if the returned product was used with visible signs of wear or if the returned product is damaged as a result of you not following the product care instructions.

Return Shipping Fees

Excluding returns of incorrect and/or defective products, Customers will be responsible for the payment of any shipping fees incurred in returns and reshipping products. Where the Customer returns the product because it was incorrect or defective, the Company will cover the return shipping fees equal to the cheapest usual form of shipment offered by the online store. Please note that we will not refund any shipping costs or insurance fees that exceed our usual shipping cost.

Refund Policy

Where your refund is approved after inspection of the returned product, a credit will automatically be applied to your credit card or original method of payment within 14 days of receipt of the returned product by the Company. Please note that refunds should reach your account within three weeks from the date we process your refund. You will be solely responsible for payment of any bank charges that you incur in reversing the transaction.

Retail Store Purchases

If you bought your SleepAngel product from a retail store that carries our products, your purchase is subject to the return and exchange policies of that retailer.

Personal data and GDPR

We process personal data in accordance with the GDPR. In connection with your purchase, you agree that we store and manage your personal information. We store the information that is necessary to complete the agreement with you and to conduct our business. According to GDPR, you have the right to access the information we have registered about you. If the information we store about you is irrelevant, incorrect or incomplete, you may request that the information be corrected, limited or removed, as we do as permitted by applicable law (such as the Accounting Act). 

We are personally responsible for the data collected and have entered into personal data agreement with our subcontractors. Below you can see which subcontractors we use and for what purpose we use these. Read more in our privacy policy here.

Supplier Service Purpose
Mondido Payments AB Payment Service We use Mondido for handling payments, repayments and payment-related support issues. The information you provide when you order and pay: name, card holder/number, social security number, telephone, email and address are sent encrypted to Mondido.